top of page
walking fam.jpg


When someone in our family has a life-limiting illness, it can be difficult to know what to do.


There can be times when everything is going well and then, moments when we, our family members, or our children may need some support.

Whatever you are facing we are here.

My family member has an illness


Here for you & your family

ON THIS PAGE: We explain how The Haven could support you.

The first step would be an informal conversation with one of our qualified Haven Nurses.


It may be that your loved one has just received a diagnosis of a life-limiting illness or, perhaps you have been journeying through this for a long time. Maybe you’ve noticed that your children need a little bit more support or space to work through what is happening.


The first step will be an informal conversation with our Nurse or Children, Young People and Families Coordinator. They will call you and give you space to talk and to:

  • Process what is going on

  • Tell them about what is important to you

  • Ask any of the many questions you might have

They will then share with you how we could support you, your family, and your loved one(s). They will also tell you about any other organisations and services that may be able to help – we call that signposting. Helping you to find the best support possible. 

If this first conversation is all you need from us at the moment that’s fine. But we are here for you whenever you need us. You can come back to The Haven at any time; as often as you need.

"The Haven has
helped us all individually as
it recognises we experience the
same situation differently"


WIN: what's important now?

f you feel The Haven is the right support for you now, we will arrange to have a more in depth conversation. This will be either over the phone or in a video call, whatever is best for you. Where possible, you will speak with the same nurse throughout your support with The Haven.

If it will be helpful we will also arrange a chat with our Children, Young People and Families Coordinator to explore with you how The Haven could support young people in your family.

In this second conversation, we will work through a process called WIN (What’s Important Now). We’ll spend time talking together about your goals, and hopes, and plans for now and for the future. Your Haven Practitioner will work out how we can best help you and put together a tailored programme of support.

"As a family, we have been supported by
The Haven to find
the right space for cancer in our lives"


SUPPORT: shaped by you

Your tailored programme of support is shaped by you with your practitioner. It will be built around you and be adaptable to meet your ongoing needs. These programmes can be short, medium or long-term and include a mixture of 

  • Support Sessions 

  • Support Activities

  • Wellbeing Sessions

  • Wellbeing Activities

You can find out more about these services by clicking here.


We will review your support with you at regular intervals and continue to ask, “What’s important now” because we know that situations and priorities change over time. 

What do you need to do?


The best thing to do right now is simply to get in touch with us so we can arrange to have an informal conversation with you. Call us on 01555 811846, we are available between 10am-4pm Monday to Thursday or between 10am-1pm on Fridays.

walking family.jpg
bottom of page