If you have been diagnosed with a life-limiting illness, then The Haven is here for you. We know that each individual will have a unique experience journeying through illness. But one thing that we’re confident of is: it is better when we’re facing the future together.
I am affected by illness
We are here for you
ON THIS PAGE: We explain how The Haven could support you.
The first step would be an informal conversation with one of our qualified Haven Nurses.
A Haven Nurse will call you and give you space to talk and to:
Process what is going on.
Tell them about what is important to you now.
Ask any of the many questions you probably have
Your Haven Nurse will then share with you how we could support you, your family and your carers.
Your nurse will also tell you about any other organisations and services that may be able to help you – we call that signposting. Helping you to find the best support possible.
If this first conversation is all you need from us at the moment that’s fine. But we are here for you whenever you need us. You can come back to The Haven at any time; as often as you need.
"I don't like burdening my family and friends. Someone that listens without judgement
has been vital"
WIN: what's important now?
If you feel The Haven is the right support for you now, we will arrange to have a more in depth conversation. This will be either over the phone or in a video call, whatever is best for you. Where possible, you will speak with the same nurse throughout your support with The Haven.
In this second conversation, we will work through a process called WIN (What’s Important Now). We’ll spend time talking together about your goals, and hopes, and plans for now and for the future. Your Haven Nurse will work out how we can best help you and put together a tailored programme of support.
"Knowing that I
have a video-call
from someone who understands has been a God send"
SUPPORT: shaped by you
Your tailored programme of support is shaped by you. It will be built around you and be adaptable to meet your ongoing needs. These programmes can be short, medium, or long-term and include a mixture of
We will review your support with you at regular intervals and continue to ask, “What’s important now” because we know that situations and priorities change over time.
What do you need to do?
The best thing to do right now is simply to get in touch with us so we can arrange to have an informal conversation with you. Call us on 01555 811846, we are available between 10am-4pm Monday to Thursday or between 10am-1pm on Fridays.